There’s a saying: The squeaky wheel gets the grease. Well, what happens when wheels can’t move at all?
Unfortunately, many customers have encountered issues with our site. Sometimes we get complaints that revolve around “Not being able to add items to cart.” Apparently the virtual wheels on our shopping cart will not squeak.
But have no fear – we have heard the squeaks nonetheless.
Not being able to add items to cart is a trouble-shooting issue that is possibly caused by cookies being disabled. No, we’re not talking about the kind of cookies you dunk in milk.
In a cybernetic context, cookies refer to small pieces of data that sites use and store so that when users upload that site again, certain information is remembered. This includes records of a user’s activity such as log-in information or—you guessed it—items in a shopping cart. The advantage of these web or browser cookies is to save time and make a more user-friendly experience.
Your inability to add items to cart may be remedied by adjusting the settings on your web browser so that cookies are enabled.
Just to clarify, a web browser is the means by which you use the Internet. Examples of web browsers: Internet Explorer, Mozilla Firefox, and Google Chrome.
In order to adjust your settings so that cookies are allowed, the following is a set of instructions to use on your particular web browser. Since all customers don’t use one web browser we have instructions for each of the most common ones.
Rather than re-write a long list of instructions that have already been published (hey, we’re busy taking orders) we figured we would instead go straight to the source and provide links to tech support from the web browsers themselves:
Another thing to remember is that problems relating to cookies can result from having an older version of a web browser. That is why it may be time to upgrade. For instance, you might want to install Internet Explorer 9 instead of your current Internet Explorer 8.
Think of it this way, if websites are constantly updating for the purposes of compliance and security, then it would be wise to do the same. That way both your computer and heavy traffic sites are in sync.